Terms and Conditions
Your use of this website constitutes an agreement between you and mooch. This Agreement consists of the following Terms and Conditions.
Mooch is wholly owned by Mooch Trading Ltd, 3 Bridge Street, Andover , Hampshire SP10 1BE which is a Limited Company whose company registration number is 5227109
The customer agrees
* To abide by this Agreement and all policies contained within this website.
* To fulfil all payment obligations applicable to a purchase.
* To abide by all applicable law.
* To respect all copyrights, trademarks, and licenses that exist within the mooch website.
Mooch agrees
* To provide accurate and maintained content within the website, including product and service pricing and descriptions.
* To fulfil all product and service offerings in an accurate and timely manner.
* To respect and protect visitor security and privacy.
* To abide by all applicable law.
Copyright
The contents of the mooch website are protected under copyright and trademark laws. The content may only be used for personal and personal shopping means. Any other use such as reproduction, transmission, distribution, or modification of this website and its contents is strictly prohibited.
Products
Mooch strives to ensure quality selection and availability of our products. This website will be maintained and updated in a timely manner and products are available while supplies last. The prices displayed on our website are quoted in British pounds. All prices are inclusive of VAT. Our VAT registration number is 846 2297 07
We have made every effort to display as accurately as possible the colours and sizes available of our products. The actual colour of the chosen product may vary from what you have seen depending on your monitor; we cannot guarantee that your monitor’s display of any colour will be totally accurate.
Links
Links to other websites are available for your interest. These links are provided for your resource only and the availability and content of these websites is not under our control. We cannot be held liable for their content, privacy or security policies. Any concerns regarding these links should be directed to the particular link or outside source.
Changes to terms and conditions
Mooch reserves the right to make changes to this Agreement and other policies contained within our website. We agree to provide reasonable notification of any changes and recommend that customers visit and review our policy areas on a regular basis.
Payments and Security
We do not disclose your email address nor do we sell it or make it available to any third party. However mooch may contact you with new services, products, offers, etc. which may be of interest to you. If you would rather we didn't contact you with these offers, please let us know and we will take you off our mailing list.
email addresses may be used in private correspondence with the user for, but not limited to, customer service issues.
We do not store or have access to any debit or credit card details on the mooch website. All online transactions are executed by Paypal, a secure third-party online transaction service provider. Their privacy statement can be viewed at www.paypal.com.
The personal information which we hold will be held securely in accordance with our internal security policy and/or those of Venda Limited (the company hosting this Site on our behalf). Any payment transactions will be encrypted using secure sockets layer (SSL) technology.
We can also take card payments over the phone if you prefer. Contact us on 07763102916 or 01264 334001 and we can take the details of your credit card for payment. We do not accept cheques or cash.
Delivery
Postage and Packing Charges within mainland UK
Stock permitting, all orders will be dispatched within 24 hours of being ordered, to arrive with UK customers within seven working days and in most cases within 2 days. In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it comes in. Occasionally postage prices quoted on our website may not be sufficient to cover the actual postage cost selected by the customer. Mooch reserves the right to contact a customer should the postage be significantly more than the charge selected, and request payment of the price difference in the postage costs prior to packing and dispatching the order. Postage charges are free for orders over £50
Standard Delivery (via Royal Mail)
Costs £3.00 per delivery address in mainland UK
Royal Mail aim to deliver within 2-3 days but please allow up to seven days before contacting us if you have not received your parcel by then.
Express 2 Day Delivery (signed for)
Costs £8.50 per delivery address in mainland UK, Monday to Friday only
This guarantees delivery of your order within two working days, provided we receive your order before 4pm.
Free Delivery on orders over £50 to mainland UK
Within the EU, Ireland and the rest of the world
Please contact us by email giving us your country and postcode and we can quote for delivery
Delivery Schedule
U.K. Standard Delivery
Having received a valid order before 11 am, mooch will aim to dispatch your goods the same working day, or the following working day for orders received after 11 am. Orders received over the weekend (after midday on Friday) will be dispatched on a Monday.
Standard Delivery orders to UK mainland addresses are sent using Royal Mail 2nd Class Mail. You should expect your order to arrive at the designated delivery address within two working day of dispatch but usually delivery is much faster and can be next day. We cannot give a specific delivery date when using Royal Mail.
Express 2 day Delivery
Orders sent via our Express 2 Day Delivery service will usually be dispatched on the date of order and will arrive within the next two working days by courier. This applies to all orders placed by 11.00am, Monday to Thursday. You will need to sign for the delivery.
Any orders for Express 2 Day Delivery placed after 11am on a Thursday and up to 4pm on a Friday will be dispatched on Friday and delivered on Monday.
Please note that this service is ONLY available to mainland UK addresses.
Exempted postcodes are as follows:
AB31 - 38, 40 - 56
BT - all Northern Ireland
HS - all Outer Hebrides
IM - all Isle of Man
IV 1 - 28 , 30 - 32, 36,40 - 49, 51 - 56, 63
KA27, 28
KW1 - 17
PA20 - 38, 41 - 49, 60 - 78
PH4 - 44, 49, 50
ZE - all Shetland Islands
Any Channel Islands postcodes (incl. GY, JE)
Please call or email us for prices to Southern Ireland
Please contact us for postal rates for the above postcodes at sales@moochstore.co.uk
What happens if you are out when your order is delivered?
You have the option to send your order to whatever address you choose. We cannot arrange a specific time for delivery as this is out of our hands. If you select Express 2 Day delivery a signature is required. Should delivery be attempted when you are out Royal Mail or the Courier company will leave a card. You can then contact them to rearrange the delivery or to go to their nearest depot and collect the parcel yourself.
Packaging
We are trying to do our bit to cut down on waste and we like to recycle as much as possible. This may mean that your item may be delivered in a previously used box or jiffy bag. It will be loving packaged though and helps to save the environment!
Returning an Item
Returns and Refunds
We want you to enjoy your purchase and be happy with it but if for any reason you are not you can return items* in ‘as new’/'as supplied’ condition can be returned within 7 days of delivery for a full refund. Items should be returned in their original packaging and condition. *We cannot accept back earrings for hygiene reasons.Shipping costs will also be paid by mooch if the return is a result of our error (you received an incorrect or defective item, etc)
Please email us at sales@moochstore.co.uk or via our contact page to obtain a returns authorisation number and instructions on where to return the item. Alternatively you can call 07872 119893 or 01264 334001 and leave a message and we will contact you. We cannot accept returns unless you have a returns authorisation number.
Transaction Details
mooch uses PayPal to process transactions online. All products advertised for sale online are subject to availability. Your payment method will be debited at time of ordering regardless of current stock availability. This ensures that the stock can be allocated to an authorised transaction once available. We reserve the right to remove, amend or modify any product, description or price at any time.
Cancelling Your Order
You may cancel your order at any time prior to dispatch, but you need to contact us as early as possible to enable the best chance of cancelling an order before it has left our premises. To cancel your order please email us via our contact page or call us on 07763 102 916 or 012364 334001. Please do not rely solely on e-mail to cancel an order, unless you have received a confirmation e-mail from us that your order has been cancelled.
If Your Order Is Delayed
If parts of, or your complete order, are unlikely to be delivered within 5 working days of your order being placed, we will do our best to contact you to let you know. If you have a query about an order delay, please email the address you were sent after ordering, quoting your order reference number and detailing the items you are still waiting for. We will then look into the delay as a matter of priority.
If Your Order is Incorrect or Arrives Damaged
mooch tries to ensure that your goods arrive promptly and in good condition. If, however, your goods are damaged in any way, or they are the incorrect items, please contact us to return the goods to mooch, and we will refund your postage and replace the items as quickly as possible. We apologise in advance for the inconvenience that this may cause you.
Privacy and Security
mooch takes your right to privacy very seriously. All credit card transactions are carried out over a secure server, and no card details are kept on file.
The personal information which we hold will be held securely in accordance with our internal security policy and/or those of Venda Limited (the company hosting this Site on our behalf). Any payment transactions will be encrypted using secure sockets layer (SSL) technology.
We do not store or have access to any debit or credit card details on the mooch website. All online transactions are executed by Paypal, a secure third-party online transaction service provider. Their privacy statement can be viewed at www.paypal.com. You can also pay by Google checkout which is also totally secure.
We can also take card payments over the phone if you prefer. Contact us on 07763 102916 or 01264 334001 and we can take the details of your credit card for payment. We do not accept cheques or cash.
Your use of this website constitutes an agreement between you and mooch. This Agreement consists of the following Terms and Conditions.
Mooch is wholly owned by Mooch Trading Ltd, 3 Bridge Street, Andover , Hampshire SP10 1BE which is a Limited Company whose company registration number is 5227109
The customer agrees
* To abide by this Agreement and all policies contained within this website.
* To fulfil all payment obligations applicable to a purchase.
* To abide by all applicable law.
* To respect all copyrights, trademarks, and licenses that exist within the mooch website.
Mooch agrees
* To provide accurate and maintained content within the website, including product and service pricing and descriptions.
* To fulfil all product and service offerings in an accurate and timely manner.
* To respect and protect visitor security and privacy.
* To abide by all applicable law.
Copyright
The contents of the mooch website are protected under copyright and trademark laws. The content may only be used for personal and personal shopping means. Any other use such as reproduction, transmission, distribution, or modification of this website and its contents is strictly prohibited.
Products
Mooch strives to ensure quality selection and availability of our products. This website will be maintained and updated in a timely manner and products are available while supplies last. The prices displayed on our website are quoted in British pounds. All prices are inclusive of VAT. Our VAT registration number is 846 2297 07
We have made every effort to display as accurately as possible the colours and sizes available of our products. The actual colour of the chosen product may vary from what you have seen depending on your monitor; we cannot guarantee that your monitor’s display of any colour will be totally accurate.
Links
Links to other websites are available for your interest. These links are provided for your resource only and the availability and content of these websites is not under our control. We cannot be held liable for their content, privacy or security policies. Any concerns regarding these links should be directed to the particular link or outside source.
Changes to terms and conditions
Mooch reserves the right to make changes to this Agreement and other policies contained within our website. We agree to provide reasonable notification of any changes and recommend that customers visit and review our policy areas on a regular basis.
Payments and Security
We do not disclose your email address nor do we sell it or make it available to any third party. However mooch may contact you with new services, products, offers, etc. which may be of interest to you. If you would rather we didn't contact you with these offers, please let us know and we will take you off our mailing list.
email addresses may be used in private correspondence with the user for, but not limited to, customer service issues.
We do not store or have access to any debit or credit card details on the mooch website. All online transactions are executed by Paypal, a secure third-party online transaction service provider. Their privacy statement can be viewed at www.paypal.com.
The personal information which we hold will be held securely in accordance with our internal security policy and/or those of Venda Limited (the company hosting this Site on our behalf). Any payment transactions will be encrypted using secure sockets layer (SSL) technology.
We can also take card payments over the phone if you prefer. Contact us on 07763102916 or 01264 334001 and we can take the details of your credit card for payment. We do not accept cheques or cash.
Delivery
Postage and Packing Charges within mainland UK
Stock permitting, all orders will be dispatched within 24 hours of being ordered, to arrive with UK customers within seven working days and in most cases within 2 days. In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it comes in. Occasionally postage prices quoted on our website may not be sufficient to cover the actual postage cost selected by the customer. Mooch reserves the right to contact a customer should the postage be significantly more than the charge selected, and request payment of the price difference in the postage costs prior to packing and dispatching the order. Postage charges are free for orders over £50
Standard Delivery (via Royal Mail)
Costs £3.00 per delivery address in mainland UK
Royal Mail aim to deliver within 2-3 days but please allow up to seven days before contacting us if you have not received your parcel by then.
Express 2 Day Delivery (signed for)
Costs £8.50 per delivery address in mainland UK, Monday to Friday only
This guarantees delivery of your order within two working days, provided we receive your order before 4pm.
Free Delivery on orders over £50 to mainland UK
Within the EU, Ireland and the rest of the world
Please contact us by email giving us your country and postcode and we can quote for delivery
Delivery Schedule
U.K. Standard Delivery
Having received a valid order before 11 am, mooch will aim to dispatch your goods the same working day, or the following working day for orders received after 11 am. Orders received over the weekend (after midday on Friday) will be dispatched on a Monday.
Standard Delivery orders to UK mainland addresses are sent using Royal Mail 2nd Class Mail. You should expect your order to arrive at the designated delivery address within two working day of dispatch but usually delivery is much faster and can be next day. We cannot give a specific delivery date when using Royal Mail.
Express 2 day Delivery
Orders sent via our Express 2 Day Delivery service will usually be dispatched on the date of order and will arrive within the next two working days by courier. This applies to all orders placed by 11.00am, Monday to Thursday. You will need to sign for the delivery.
Any orders for Express 2 Day Delivery placed after 11am on a Thursday and up to 4pm on a Friday will be dispatched on Friday and delivered on Monday.
Please note that this service is ONLY available to mainland UK addresses.
Exempted postcodes are as follows:
AB31 - 38, 40 - 56
BT - all Northern Ireland
HS - all Outer Hebrides
IM - all Isle of Man
IV 1 - 28 , 30 - 32, 36,40 - 49, 51 - 56, 63
KA27, 28
KW1 - 17
PA20 - 38, 41 - 49, 60 - 78
PH4 - 44, 49, 50
ZE - all Shetland Islands
Any Channel Islands postcodes (incl. GY, JE)
Please call or email us for prices to Southern Ireland
Please contact us for postal rates for the above postcodes at sales@moochstore.co.uk
What happens if you are out when your order is delivered?
You have the option to send your order to whatever address you choose. We cannot arrange a specific time for delivery as this is out of our hands. If you select Express 2 Day delivery a signature is required. Should delivery be attempted when you are out Royal Mail or the Courier company will leave a card. You can then contact them to rearrange the delivery or to go to their nearest depot and collect the parcel yourself.
Packaging
We are trying to do our bit to cut down on waste and we like to recycle as much as possible. This may mean that your item may be delivered in a previously used box or jiffy bag. It will be loving packaged though and helps to save the environment!
Returning an Item
Returns and Refunds
We want you to enjoy your purchase and be happy with it but if for any reason you are not you can return items* in ‘as new’/'as supplied’ condition can be returned within 7 days of delivery for a full refund. Items should be returned in their original packaging and condition. *We cannot accept back earrings for hygiene reasons.Shipping costs will also be paid by mooch if the return is a result of our error (you received an incorrect or defective item, etc)
Please email us at sales@moochstore.co.uk or via our contact page to obtain a returns authorisation number and instructions on where to return the item. Alternatively you can call 07872 119893 or 01264 334001 and leave a message and we will contact you. We cannot accept returns unless you have a returns authorisation number.
Transaction Details
mooch uses PayPal to process transactions online. All products advertised for sale online are subject to availability. Your payment method will be debited at time of ordering regardless of current stock availability. This ensures that the stock can be allocated to an authorised transaction once available. We reserve the right to remove, amend or modify any product, description or price at any time.
Cancelling Your Order
You may cancel your order at any time prior to dispatch, but you need to contact us as early as possible to enable the best chance of cancelling an order before it has left our premises. To cancel your order please email us via our contact page or call us on 07763 102 916 or 012364 334001. Please do not rely solely on e-mail to cancel an order, unless you have received a confirmation e-mail from us that your order has been cancelled.
If Your Order Is Delayed
If parts of, or your complete order, are unlikely to be delivered within 5 working days of your order being placed, we will do our best to contact you to let you know. If you have a query about an order delay, please email the address you were sent after ordering, quoting your order reference number and detailing the items you are still waiting for. We will then look into the delay as a matter of priority.
If Your Order is Incorrect or Arrives Damaged
mooch tries to ensure that your goods arrive promptly and in good condition. If, however, your goods are damaged in any way, or they are the incorrect items, please contact us to return the goods to mooch, and we will refund your postage and replace the items as quickly as possible. We apologise in advance for the inconvenience that this may cause you.
Privacy and Security
mooch takes your right to privacy very seriously. All credit card transactions are carried out over a secure server, and no card details are kept on file.
The personal information which we hold will be held securely in accordance with our internal security policy and/or those of Venda Limited (the company hosting this Site on our behalf). Any payment transactions will be encrypted using secure sockets layer (SSL) technology.
We do not store or have access to any debit or credit card details on the mooch website. All online transactions are executed by Paypal, a secure third-party online transaction service provider. Their privacy statement can be viewed at www.paypal.com. You can also pay by Google checkout which is also totally secure.
We can also take card payments over the phone if you prefer. Contact us on 07763 102916 or 01264 334001 and we can take the details of your credit card for payment. We do not accept cheques or cash.
