Delivery & Return Policy
Please note that due to Covid-19 Royal Mail are taking a little longer than normal to get deliveries to you. We hope you understand that the postmen and women are under more pressure with the amount of online orders since shops closed. Please be patient but if you have not received your order within a week, please contact George on 07763102916.
We aim to despatch items the same day, however for standard delivery please allow 4 working days for your items to arrive. We use a Royal Mail 24/48 hr service. All items are tracked for security.
- Orders over £30 FREE
- Standard UK delivery £3.50
- Collection from our shop, FREE (use code COLLECT at checkout) This is not currently available due to the Covid-19 government rules as from 23.3.2020
In the event of a product being out of stock you will be notified and either be given an estimated due date of when the product is due back into stock or be issued with a refund.
You can order and pay for your items online and then collect in store by using code COLLECT at checkout to remove postage costs. (This is not currently available due to the Covid-19 government rules as from 23.3.2020)
We are open 9:30am-5pm Monday to Saturday.
Delivery is £3.50 for most mainland orders throughout the UK.
If you live anywhere below, please call for additional postage charges.
Scottish Highlands, Scilly Isles, Isle of Man, Northern Ireland or Isle of Wight.
We pack our orders very carefully and reuse and recycle packaging in order to be as environmentally friendly as possible, and also to keep the costs down of our products and services. We hope you agree that this is better than a fancy box!
If you are not entirely delighted with the goods you have chosen, please return them to us using the following instructions.
As long as any goods you send back to us are in their original condition and are returned within 14 days, we will be more than happy to provide a refund. Please keep all the packaging materials and return the goods as they were sent to you.
The purchaser is responsible for the cost of returning goods.
To return items, simply email firstname.lastname@example.org or call us on either 01264 334001 or 07763102916.
Send to: Returns, Mooch, 3 Bridge Street, Andover, Hampshire SP10 1BE
If you need some help or have any questions please contact us on 01264 334001 or 07763102916 and we are more than happy to help.
The items must be returned in the condition they were received. All returns must be securely packaged when returned. If the package is lost or stolen you are responsible for claiming compensation from the Royal Mail.
Where your order was paid by credit/debit card a refund can only be issued to the card used to make the original purchase.
Items returned to us that arrive damaged or lost will not be credited. The delivery charge on the original order will not be refunded.
If you receive an item that is damaged please inform us within three days of receiving the order and contact us before returning the item, as usually we would only need a photograph of the damage to issue a replacement or a refund.
It is not necessary to return goods to us using the Royal Mail Recorded/Special Delivery service. However, we strongly recommend you obtain a free receipt of postage from the Post Office as proof of postage, as we will not accept responsibility for parcels lost in transit. We will only refund return/ exchange postage costs if the item returned is faulty and where we have asked you to return it.