Your privacy is important, we promise to look after the personal information we hold to keep it secure. This page is to explain what personal data we collect.
How do we collect information from you?
We obtain information about you when you use our website, phone us or see us at events; for example, when you contact us about products or services, when you create an account, make a purchase or subscribe to our email newsletters.
What information do we collect about you?
We will usually ask for your name, invoice address, delivery address, telephone number, mobile number, email address and credit card details. This information is required for us to be able to complete and deliver your order. We collect website usage data using cookies. If you provide your credit/debit card details over the phone or via email to make a payment, we do not keep a record of these payment details.
How will we use this information about you?
We will never sell your information to third parties or share your information for marketing purposes with any other company unless you have specifically told us you are happy for us to do so. We collect information in order to process your order, manage your account and ( if you have signed up to our newsletter) to email you about special offers and products we think may be of interest to you. You can unsubscribe from receiving these emails at any time via links at the bottom of every email newsletter.
Where necessary, we may share information such as name, delivery address and contact information with our shipping partners so that your order can be delivered to you. We work with selected couriers and they will only use this data for the purpose of delivering your order and contacting you if required in the process of delivery.
We may also share your personal information in connection with any legal proceedings or for the purpose of fraud prevention.
Marketing & communications
We would like to send you information about special offers, products events and services that we think will interest you. For this purpose we offer the option to subscribe to email newsletters. This is not required, and you can opt out of receiving these at any time. If you do choose to receive email newsletters, we will take your email address and ask your consent to send emails to you.
Access to your information and making corrections
You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of your information, please email or write to us at the following address:
Data Protection Officer, Mooch Trading Ltd, 3 Bridge Street, Andover SP10 1BE
We want to make sure that your personal information is accurate and up to date. You may at any time ask us to correct or remove information we hold on you.